RETURN & REFUND POLICY
During Shopping we may purchase products which we later might regret or some products have a different kind of defects so we want to return or Refund those products.
Exchange, Return & refund policy of our store “MANTAN SUPERMART” are mentioned below
Our store provides premium services & products. In any case, you are unsatisfied or disappointed you may refer to the Mantan SuperMart Return Policy
You are eligible for the return from the time the product sold or purchased by you, but only if the product condition meets the criteria detailed below;
• As a proof of purchase, original invoice needs to be shown.
• Products purchased are accompanied by the original bill/invoice of purchase.
• Purchased products are intact, not damaged and in a saleable condition.
• The purchased products have not been altered, or not been used, or damaged.
• The original product is kept safe & in unused condition
• All the relevant documents are safe & in original condition e.g. invoice /tax invoice. etc.
• Returned products must have all the original tags and labels attached and be in their original and integral packaging
Product return time period
List of the products given below, you can check the details below as per your shopping. The return policy may change or update in future, so always keep an eye on our official webpage.
Time Period for Return Products
At the point of Delivery Dairy Products (Fresh, Packaged, Chilled or Frozen)
At the point of Delivery Eggs/Fruits/Vegetable/Non Veg
7 Day from the date of delivery Non Food Products
7 Day from the date of delivery Packaged Food Products
Our store does not make a cash refund. You should keep this in mind while doing shopping or placing online grocery orders. Always keep supporting documents while claiming a return or refund.
How to register a complaint for Return, Exchange or Refund?
Customer care of Mantan SuperMart is very much supportive & our staff are well in sync with the return & refund policy of the company. At any point you are unable to contact the store for the return or refund, you may register a complaint online through various methods suggest below.
Customer care is available from 9:00 am to 9:00pm you can contact them as suggested below:-
• Call Mantan Supermart customer care helpline no.
• Contact Mantan Supermart customer care through e-mail.
What information required for Mantan Supermart return?
Basic information is required while registering your complaint regarding the quality of products. Mantan Supermart customer care numbers can be contacted directly for all quality-related issues. Original bill/invoice, Original products made to be available for all quality-related issues.
Mantan Supermart has the right to not to accept return or not to make a refund if the returned items are damaged, or used, or not in saleable condition, or if the returned items are torn, washed , not tagged. The return will be confirmed once the returned items are checked and verified by the store team that it comes under Mantan Supermart’s return policy.
Additional information for Return & refund;
At any point, if you feel your problem or concern is not being answered you can always write to customer care. Full details of Mantan Supermart customer care no. and email id are given on website.